|shipping,Refunds|
&
Returns
policy
Shipping policy
This section covers everything you need to know about shipping and delivery. If anything isn't clear, contact our support team at support@glamorate.co.za or WhatsApp (+27) 61 533 7626.
Shipping to billing Address
The address you provide at checkout will be where we send your order. if you'd prefer to have it delivered elsewhere? Simply select "Ship to a different address" during checkout and enter the new details.
Standard delivery takes 3–5 business days. Once your order is confirmed, we'll keep you in the loop with updates via email or WhatsApp as your parcel makes its way to you. In some cases, your order may even arrive a little sooner than expected, a pleasant surprise we hope you'll enjoy😉 .
Should your order not arrive within the estimated timeframe, please don't hesitate to reach out to us at support@glamorate.co.za or WhatsApp (+27) 61 533 7626. We'll personally look into it and get back to you as quickly as possible.
Please Note: Some couriers have restrictions on certain delivery addresses. If yours falls into this category, we'll notify you in advance and arrange an alternative delivery method.
Domestic Shipping Rate (South Africa)
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
Kindly note that Glamorate is currently in its initial rollout phase, so our service is available exclusively to customers shopping from within South Africa. We plan to expand to neighbouring countries; including Botswana, Namibia, Zimbabwe, Lesotho, and Mozambique in future phases.
in Store pick Up
Prefer to collect in person? You're welcome to skip the shipping fees with our complimentary local pickup at 20 Anderson Marshalltown Avenue, Johannesburg. Simply select "Local Pickup" at checkout, and we'll have your order prepared and ready for collection within 2-3 business days. You'll receive a confirmation email as soon as your order is ready, complete with all the pickup details you'll need.
Our pickup counter is open Monday through Saturday, 9 a.m. – 5 p.m. Please remember to bring your order confirmation email with you when you come-we'll just need a quick glance to match you to your parcel.
How do i check my order Status ?
Once your order has been dispatched, we'll send you a shipping confirmation email from Glamorate, complete with a tracking number so you can follow your parcel's journey every step of the way. Please allow up to 48 hours for the tracking information to go live, sometimes our couriers just need a little time to scan your package into their system.
We'll also keep you posted with confirmation emails at each stage, from the moment your order is carefully packed right through to its arrival at your doorstep.
If more than 5 days have passed since you received your shipping confirmation and your order hasn't arrived, simply reach out to us at support@glamorate.co.za or WhatsApp (+27) 61 533 7626 with your name and order number. We'll investigate straight away and ensure you're taken care of.
Payment Gateways
We want you to absolutely love your Glamorate experience. Authenticity and quality are at the heart of everything we offer-from footwear and watches to perfumes, wigs, and clothing, and we stand proudly behind every item we sell.
Authenticity Guarantee
Items from widely recognised brands, including our branded sneakers are verified through an independent third-party authentication service before they're dispatched. If an item fails authentication or is not as described, we will gladly offer a full refund or replacement within our standard return window (48 hours after your package has been received).
For other items, including watches, perfumes, wigs, and clothing from smaller or lesser-known brands, we source through verified supplier channels and inspect each piece carefully for quality before dispatch. While these may not go through third-party authentication, we hold them to the same high standard.
That said, if any item across our range arrives damaged, defective, or materially not as described, please reach out to us straight away at support@glamorate.co.za with your order number. We'll prioritise resolving the issue for you.
exchanges
We truly want you to love your Glamorate purchase, and we're here to make things right! We happily offer exchanges for items that are defective, damaged, or simply not the right size.
As a courtesy, your first exchange is on us, we'll cover the shipping costs entirely. Should you need a second exchange on the same order, however, the shipping costs for returning the item to our store and sending the new one back to you will be for your account.
If you find yourself in need of an exchange, here's what to do:
To start an exchange:
• Email delivery@glamorate.co.za with your order reference and details of the issue
or
• Message us on WhatsApp at (+27) 61 533 7626
Exchanges are subject to stock availability. If your size or item is unavailable, we'll offer a suitable alternative or store credit and of course, a refund is always an option too.
Defective, Damaged, or Wrong Size:
We'll gladly exchange your item if it's defective, damaged upon arrival, or if the size isn't the right fit.
Initiating an Exchange:
• Drop us an email at delivery@glamorate.co.za in correspondence with the communication you received regarding your delivery with details of the issue, including the reference number and our dedicated support team will assist you promptly.
• Alternatively, reach out to our WhatsApp Chat at (+27) 61 533 7626 for a quick and convenient resolution.
Please note that exchanges are subject to product availability. If the same item is unavailable, we'll work with you to find a suitable replacement or provide store credit/refund. Our goal is to ensure you're delighted with your Glamorate experience!
Refunds & Returns
We truly appreciate you choosing to shop with us, and your satisfaction means everything to us. Our refund and returns policy extends up to 48 hours from the day you receive your package. If more than 48 hours have passed since your order was delivered, we regret that we won't be able to offer a full refund or exchange, but please don't hesitate to reach out to us anyway; we'll always do our best to assist where we can.
To qualify for a return, we kindly ask that your item remains unused and in the same pristine condition as when you received it. It should also be accompanied by its original packaging . Please note that certain items fall outside the scope of our return policy. This includes perishable goods such as flowers, as well as non-returnable items like news fliers or magazines. Additionally, we cannot accept returns for intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
The following are not eligible for return:
- Gift cards
- Items showing clear signs of wear or use
- Items missing parts or damaged for reasons unrelated to our error
- Items returned more than 48 hours after delivery
- Perfumes and fragrances once opened, used, or with a broken seal (hygiene and shipping-safety reasons)
- Wigs and hairpieces once worn, styled, or removed from their original hygiene packaging
- Watches showing signs of wear beyond inspection, or with tags/protective packaging removed
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial or no refunds are granted:
- Clothing Items with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- The return request is submitted after our 48-hour policy window
- Unopened perfumes with an intact seal, and unworn wigs in original packaging, remain eligible for return within the standard window
Rest assured, we handle every return with care and fairness. For any questions, our team is just an email or WhatsApp away.😊
Note: Depending on where you live, the time it may take for your exchanged product to reach you may vary.
refund process:
Upon receiving your returned item, we want to keep you informed every step of the way. You will receive an email notifying you that we have safely received your return. Following a careful assessment of the product, we will promptly communicate the approval or rejection of your refund.
This process typically proceeds smoothly, especially if the product remains unused and is returned with its original packaging, free from any visible signs of damage.
Approved refunds are processed within 3-4 business days and credited to your original payment method; please allow a further 7-10 business days for your bank to reflect the credit.
Your satisfaction is our priority, and we appreciate your understanding as we work to ensure a fair and efficient refund process. Should you have any questions or concerns, please feel free to reach out to our dedicated support team. Thank you for entrusting us with your shopping experience!
Late or missing refunds
If you have not yet received your refund, please begin by reaching out to our support team to confirm the dispatch date of the refund made by Glamorate. Typically, after a refund has been processed, it may take 7 to 10 business days for it to reflect in your account.
If the issue persists beyond this timeframe, we recommend contacting your bank to address the matter, as some delay can occur on their end. Please note that there may be some processing time required before the refund appears in your account.
If you have followed these steps and still have not received your refund, please don’t hesitate to contact us at {support@glamorate.co.za}.
Notice: For Items on sale
Regular-priced items may be refunded under this policy. Sale items are final sale and not eligible for refund on a change-of-mind basis, but remain eligible for exchange if the wrong size was received, and for a refund if the item is defective or fails authentication. Please note if any our product were falsely returned on an authentication charge refunds may be processed and penalties may be incurred with a percentage deduction on your refund.
Gifting Policy:
If the item was designated as a gift during purchase and was shipped directly to you, you will receive store credit equivalent to the value of your return. Upon receipt of the returned item, a gift certificate will be issued to you.
If the item was not specified as a gift during purchase, or if the gift giver arranged for the order to be shipped to themselves to present to you later, any refunds will be issued to the original gift giver, and they will be notified of the return.